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7 Responses to “CPU Quota Exceeded: Bluehost admits the problem”

1. 1 Gardner Jan 29th, 2008 at 4:08 pm

   It’s so rare for any company to ‘fess up at all, much less fix the problem, that I think Bluehost still deserves those kudos. Why did the tech support not speak directly to the issue? Communication is always the biggest obstacle. I don’t think they were deliberately trying to mislead anyone. They may have honestly been looking for answers, and the usage they targeted were plausible answers from their point of view.

   But yes, it’s frustrating. Now that they’ve come forward and done the right thing, though, it’s good to celebrate. Even companies like Apple have had their “denial” phases to work through, yes?
2. 2 jimgroom Jan 29th, 2008 at 4:49 pm

   With such forgiving consumers as you, Gardner, I’m surprised they bothered to fix it at all

   But, I agree, kudos to them for fessing up publicly and making their service more usable for their paying customers.
3. 3 Crazy Penguin Mar 11th, 2008 at 6:10 pm

   Gardner wrote,”It’s so rare for any company to ‘fess up at all, much less fix the problem, that I think Bluehost still deserves those kudos.” I say BS. If Bluehost gave a rats ass about their customers they wouldn’t have had a problem with CPU quota lockouts in the first place. No other web hosting company on the net has used such a ridiculous CPU usage policy. Enough Bluehost customers were fed up with being locked out of their accounts due to the exceeds CPU errors and were becoming very vocal about the problem. Many customers were dumping Bluehost for a reliable hosting company. Matt Heaton, CEO of Bluehost, is using the so called “fixing the CPU problem” as damage control.
4. 4 Kevin Watkins Jul 11th, 2008 at 3:10 pm

   I am one of their customers. I am still having the Overload issue. They said hey we need to migrate you to get over it. I did and my email was broken for a week. It took them a week to find out that it wasn’t my ISP but a mistake they made in the DNS from when they moved me.

   They still will not admit it to this day and when I complained to a supervisor I got an email back from them saying that if I didn’t like it I could take my mail business elsewhere and see if that helped.

   Here you go. How is this for Arrogance?
   ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
   Thank you for your concerns. I have reviewed the ticket, and asked several upper-level technicians involved what your core issues are. From the investigation that I have performed, I cannot determine any persistent issue with our servers.

   Occasionally, our email proxy can have slight delays which is normal, but after examining the logs with one of the Level 3s, I could not find any significant delays or lag times.

   If you feel that our email servers are causing issues, please feel to point your mx records to different email service of your choice to see if that solves your email problems. That would be one way to definitively determine if the issue resides with us, or not. Other customers are not experiencing the issues that you describe.

   Also, please do not cross-ticket reference (ticket #194913) as you did in with Cade.

   I am considering this case closed.

   Thanks!
   Mike Dickson
   Supervisor
    HostMonster.com
   866-573-4678
5. 5 Daniel Harris Jul 20th, 2008 at 2:55 pm

   Hello,

   Shared hosting servers are like this though. You should maybe look into getting a VPS, the cost have come down. These things allow you to have your own quota’s for CPU, Memory and such! Check out knownhost.com, tigerservers.com, modvps.com!

   It’s just a matter of time before bluehost tries to can you for hosting an “resource intensive” application!
6. 6 Richard Blair Jul 24th, 2008 at 11:49 am

   Stumbled onto this posting when I was searching for “matt heaton” “bluehost” on google trying to find a direct phone number for him.

   As of yesterday, I was still experiencing the CPU exceeded errors, in fact, my site was down nearly half the day yesterday because of this. Spent 1/2 hour on the phone with a tech who kept telling me the problem was on my end (even though I’ve changed nothing on my site, from an operational perspective, for weeks).

   I’m a network administrator myself. All of the “answers” the tech was giving me were crap (I had the logs up in front of me when we were speaking and I knew more than the tech), and I finally got fed up and asked for second level support. The second guy I spoke with admitted there was problem, that my site wasn’t exceeding CPU usage, and that they were upgrading their CPU usage monitoring software across all 700 boxes. He unlocked the site, and I haven’t had a problem since.

   Bluehost tech support has degraded significantly over the past six months. If you get a tech who can’t quickly answer your questions, don’t fart around. Ask for second level support immediately.
7. 7 Gary K Oct 8th, 2008 at 3:00 pm

   BlueHost still has this problem. They did not solve the problem at all.

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