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Testimonials:
Generations from now, they won't call it the Internet anymore. They'll just say, "I logged on to the Jim Groom this morning.
-Joe McMahon
Everything Jim Groom touches is gold. He's like King Midas, but with the Internet.
-Serena Epstein
My understanding is that an essential requirement of the internet is to do whatever Jim Groom asks of you while you're online.
-James D. Calder
@jimgroom is the Billy Martin of edtech.
-Luke Waltzer
My 3yr old son is VERY intrigued by @jimgroom's avatar. "Is he a superhero?" "Well, yes, son, to many he is."
-Clint Lalonde
Jim Groom is a fiery man.
-Antonella Dalla Torre
“Reverend” Jim “The Bava” Groom, alias “Snake Pliskin” is a charlatan and a fraud, a self-confessed “used car salesman” clawing his way into the glamour of the education technology keynote circuit via the efforts of his oppressed minions at the University of Mary Washington’s DTLT and beyond. The monster behind educational time-sink ds106 and still recovering from his bid for hipster stardom with “Edupunk”, Jim spends his days using his dwindling credibility to sell cheap webhosting to gullible undergraduates and getting banned from YouTube for gross piracy.
I am Jim Groom
Find out more about me here.
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Tag Archives: support
Same Old Drupal
I was fielding a ticket today for someone who was having a couple of issues with Drupal 8 after install, namely they were getting a Trusted Host Settings errorHere is the full error that shows up in the admin area: … Continue reading
Reclaim in One Word: Support
Much of my time since being on the road for almost all of October has been locked into Reclaim Hosting support (oh yeah, there’s also been conference planning and a new office as well). It’s been a fairly intense Fall, … Continue reading
A New Low for Reclaim
In the last 4 weeks we managed to reduce our first response time for new tickets yet another minute. It’s only gonna get harder to do from here on out. I’ve been writing about our support a bit because I … Continue reading
Reclaim Growth with Support by the Numbers
It’s been over a year since Tim Owens left Mary Washington for Reclaim Hosting. He officially went full -time in January, although he has always been the caretaker at Reclaim. Needless to say he hasn’t looked back since, and when we were talking about his bold departure he … Continue reading
Reclaim Support for December 2015
I’ve written about Reclaim Hosting‘s stellar support a couple of times already, and out of curiosity I took a quick look at our support statistics for December. Our average response time to new tickets during August, September, and October was 7 minutes, … Continue reading
7 Minute Support
Last month I wrote about Reclaim Hosting support, highlighting the fact in August and September we had an average of 8 minute response time to ticket. I also joked we needed to make it even quicker. Well, looking at our … Continue reading