Tag Archives: support

Same Old Drupal

I was fielding a ticket today for someone who was having a couple of issues with Drupal 8 after install, namely they were getting a Trusted Host Settings errorHere is the full error that shows up in the admin area: … Continue reading

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Reclaim in One Word: Support

Much of my time since being on the road for almost all of October has been locked into Reclaim Hosting support (oh yeah, there’s also been conference planning and a new office as well). It’s been a fairly intense Fall, … Continue reading

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A New Low for Reclaim

In the last 4 weeks we managed to reduce our first response time for new tickets yet another minute. It’s only gonna get harder to do from here on out. I’ve been writing about our support a bit because I … Continue reading

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Reclaim Growth with Support by the Numbers

It’s been over a year since Tim Owens left Mary Washington for Reclaim Hosting. He officially went full -time in January, although he has always been the caretaker at Reclaim. Needless to say he hasn’t looked back since, and when we were talking about his bold departure he … Continue reading

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Reclaim Support for December 2015

I’ve written about Reclaim Hosting‘s stellar support a couple of times already, and out of curiosity I took a quick look at our support statistics for December. Our average response time to new tickets during August, September, and October was 7 minutes, … Continue reading

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7 Minute Support

Last month I wrote about Reclaim Hosting support, highlighting the fact in August and September we had an average of 8 minute response time to ticket. I also joked we needed to make it even quicker. Well, looking at our … Continue reading

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